Orders are sent by Recorded Delivery and customers are provided with tracking information.
To track your delivery, please visit www.royalmail.com/track-your-item
Orders made before 2pm are dispatched the same day. All other orders after 2pm are shipped the following day.
We do not ship over weekends and any orders after 2pm Friday will be shipped the following Monday.
International orders take up to 7 working days to arrive.
Please note that delivery is not always guaranteed. Occasionally items of post can be delayed and in less cases, lost in transit. In this event we will reimburse the buyer and claim compensation from Royal Mail. We require a 14 day waiting period before we can file a claim.
Refunds & Returns
For returned goods, we offer a replacement or refund, provided that the goods are returned in their original condition. If any goods are returned used/opened, a refund will not be processed.
To receive a refund, you must inform us of any issues within 14 days of receiving the item/s. You then have a further 14 days to return them.
We must receive the returned item first before we can reimburse the buyer. We cannot provide a refund for an item that is in transit.
PLEASE NOTE: We will only cover the cost of return postage if we are at fault.
Our Returns Address
H B Retail
29 Admirals Yard